Returns & Refunds

Replacement & Return

  • mysportcart.com offers a guaranteed 30 days return policy on any of its product, if found with any manufacturing defects. You must return products within 30 days of receiving them, in the same condition in which you received them.
  • Please contact our customer support at +91-9654477772 before you make any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the products should be returned in their original packaging.
  • Our return policy is applicable if the product has not been used and product is returned in original packaging with accessories, including the retail box and manuals. There should not be any visible marks of usage or wear and tear. This is not applicable for any heavy equipments including but not limited to table tennis tables, fitness equipments, on court equipments, pool/billiards table etc. For more information on excluded products from return policy, call our customer support number +91-9654477772.
  • Please don't accept delivery of any shipments where outer packaging is damaged or tampered with in any manner. For any reason, after taking the delivery, if you realize and recognize that the product is damaged in any manner, you need to report this to our customer service within 24 hrs of receipt of the shipment. Mysportcart.com will bear the cost of returns, repairs or replacements, if the damage is found to be due to mishandling in transit. These returns will not be accepted if there are visible marks and/or identification of use of the product.
  • After a period of use of the product, if there is found to be some damage, for any reason, returns and replacements will be as per the manufacturer warranty terms and conditions. Please call our customer support at +91-9654477772 to find out the exact details for that specific product.
  • If the product that you received is not what you ordered then please email us at order@mysportcart.com, or call the customer support at +91-9654477772. Please mention the order number in the email. We will then advise how to return the products to us for a refund or replacement product.
  • For any questions/clarifications regarding this policy, please email us at order@mysportcart.com, or contact our customer support at +91-9654477772.

Refunds

  • Refunds will be processed in line with our terms and conditions.
  • In case of any cash refunds, mysportcart.com will credit the refund in the same manner in which the original payment is made. We will process the refund within 7-21 working days and make the payment.
  • For any questions/clarifications regarding this policy, please email us at order@mysportcart.com, or contact our customer support at +91-9654477772.